Elevate Business Relationship: From Order Taker to Strategic Partner

A hands-on workshop for program management professionals aiming to transform customer relationships from transactional to strategic partnerships.
Program Overview
  • In today’s competitive business environment, businesses need to evolve from merely responding to customer needs to becoming a trusted, strategic partner.
  • The Elevate Business Relationship workshop is designed to help professionals build stronger, value-driven relationships with their clients and stakeholders.
  • Participants will learn how to align their services with strategic business goals, anticipate customer needs, and position themselves as indispensable partners in their clients' success.
  • This program provides immediate return on investment by empowering participants to move beyond reactive support roles and become proactive, strategic partners.
  • The program is structured in two phases to meet the organization’s specific requirements.

Phase 1: Elevate Business Relationship Workshop – 2 days
Phase 2: Post-workshop: Implementation Follow-up Session – for 3 months

Pre-requisites: Understanding of program management fundamentals

Key Learning Objectives
  • Transition from being an order taker to becoming a strategic business partner.
  • Understand how to align services with customer strategic objectives and goals.
  • Build trust and credibility to strengthen long-term relationships with clients.
  • Proactively identify opportunities to add value and drive innovation.
  • Effectively manage stakeholder communication and expectations.

Program
Content

  • Definition of a strategic business partner and key differentiators from service providers.
  • Importance of aligning services with customer strategic objectives.
  • Techniques to build and maintain long-term trust.
  • Managing challenges and overcoming resistance in business relationships.
  • Understanding customer goals and how to align offerings with their long-term objectives.
  • Techniques to deliver value beyond transactional interactions.
  • Proactively identifying customer needs and shaping demand.
  • Strategic relationship management to foster collaboration.
  • Case studies on successful strategic partnerships driving business innovation.
  • Co-creating innovative solutions with clients and stakeholders.
  • Identifying common challenges in customer relationships and resolving conflicts.
  • Techniques for maintaining strong partnerships during disagreements.
  • KPIs and metrics to evaluate the effectiveness of strategic relationships.
  • Reporting and tracking success in business partnerships.
Implementation Mentoring
  • Learning implementation Review
  • Review completeness and correctness of implementation.
  • Provide guidance to overcome the challenges faced during implementation.
Who Should Attend?
  • Program Management Professionals involved in managing business relationships and partnerships with clients.
  • Account Managers, Project Managers, and IT Managers seeking to improve collaboration with clients.
  • Business leaders and decision-makers looking to enhance their role within the organization and drive strategic initiatives.
Deliverables
  • Program Courseware
  • Training Certificate
  • Ongoing support via meeting/telecon/mail/web conference.
Duration
  • Workshop duration: 2 days
  • Follow-up Support Session – 3 months (one session per month)
Why Choose Arience?

Expert-Led Training

Arience consultants are experienced professionals who have successfully transitioned from order takers to strategic partners.

Practical, Hands-On Approach

Our workshops include real-world case studies and exercises that participants can apply directly to their roles.

Comprehensive Learning Materials

Participants will receive in-depth courseware, case studies, and practical exercises for an immersive learning experience.

Post-Training Support

We offer follow-up sessions to ensure participants can successfully implement what they’ve learned in their business relationships.

Industry-Recognized Certification

Participants will receive a certification upon completion, demonstrating their expertise in elevating business relationships.

The Next Step

Ready to join the training program?
Would you like to learn more about it?
Contact Arience today for expert guidance and support.
Contact us
  • Arience is a registered training provider partner of IREB, Germany.
  • Arience is a delivery partner of TUV SUD South Asia.

Arience provides end-to-end program and project management process maturity services for EPC, Power, Technology, Automotive, Engineering OEMs, and Suppliers.